This Privacy Policy describes how The Himalayan Odyssey ("we," "us," or "our") collects, uses, processes, and discloses your personal information in connection with your access to and use of The Himalayan Odyssey website, applications, and services ("Services"). The Himalayan Odyssey is a company registered in Nepal, committed to protecting the privacy of our customers and website visitors.
By using our Services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it.
1. Information Collection
We collect various types of information for different purposes to provide and improve our Services to you.
- Personal Identifiable Information (PII): We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
- Name (First, Last)
- Email address
- Phone number
- Physical Address (street, city, state, postal code, country)
- Passport details (for travel bookings requiring identification)
- Date of birth
- Nationality
- Payment information (e.g., credit card details, billing address – though actual card numbers are typically processed securely by third-party payment gateways and not stored by us)
- Health information relevant to your travel plans (e.g., dietary restrictions, medical conditions for safety planning)
- Non-Personal Identifiable Information: We may also collect information that your browser sends whenever you visit our Services or when you access the Services by or through a mobile device. This Usage Data may include information such as:
- Your computer's Internet Protocol (IP) address
- Browser type and version
- Pages of our Services that you visit
- The time and date of your visit
- The time spent on those pages
- Unique device identifiers
- Other diagnostic data
2. Use of Information
The Himalayan Odyssey uses the collected data for various purposes, including but not limited to:
- To provide, operate, and maintain our Services.
- To process your bookings, manage your travel arrangements, and fulfill your requests for services.
- To communicate with you, including sending booking confirmations, updates, safety information, and customer support.
- To personalize your experience and deliver content and product/service offerings relevant to your interests.
- To improve our website and services through analytics and research.
- To detect, prevent, and address technical issues or security vulnerabilities.
- To comply with legal obligations and regulatory requirements in Nepal and other applicable jurisdictions.
- For marketing and promotional purposes, with your explicit consent where required by law.
3. Cookies
We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
We use the following types of cookies:
- Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like security, network management, and accessibility.
- Performance/Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting information anonymously. This helps us improve the user experience and identify areas for enhancement.
- Functionality Cookies: These are used to recognize you when you return to our website, allowing us to personalize our content for you and remember your preferences (e.g., your choice of language or region).
- Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
4. Third-party Disclosure
We may share your personal information in the following situations:
- With Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. This includes, but is not limited to, hotels, airlines, local guides, transport companies, payment processors, and IT support.
- For Legal Reasons: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- To Protect Our Rights: We may disclose your information when we believe disclosure is necessary or appropriate to protect the rights, property, or safety of The Himalayan Odyssey, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may share your information with any other third party with your explicit consent.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their direct marketing purposes without your explicit consent.
5. User Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at the email address provided below. We may require you to verify your identity before responding to such requests.
Contact Us:
If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise any of your rights, please contact us:
Email: [email protected]